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Questions and answers

2978

Panopto troubleshooting

How do I fix a 'Data Pipeline' error message?

1. Click the Windows icon.

2. Click on your name and select Sign out. 

3. Once signed out, click the power icon in the bottom-right corner and select Restart.

4. If the error persists please contact the IT Service Desk.

Why won't Panopto open through Canvas?

1. Click the Windows icon.

2. Click on your name and select Sign out. 

3. Once signed out, click the power icon in the bottom-right corner and select Restart.

How do I ensure my Panopto recording is capturing audio?

Once Panopto is open and before starting the recording;

1. Select the in-room audio input under ‘Primary Sources’.

2. Audio device varies depending on room configuration.

3. If 'Audio' is set to 'None' then choose - 'Microphone (___audio device)'.

4. Test the mic by making sure the green audio bar moves when speaking.

5. If the bar doesn't move, select a different mic input and retest. 

More information on how to use Panopto can be found on this