Our Service Catalogue is a list of services provided by IT Services to members of the University of Â鶹ӳ» and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.
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Provides Project Management and Business Analysis expertise and services to IT-related projects throughout the University.
Members of the Â鶹ӳ» with ownership of Business Systems.
Via direct request with Client Manager or Business Services Team Manager, or for larger projects via direct contact with Head of IT Services, or Head of Corporate Information Systems.
BIS help accessible via IT Services web pages or, as Project Request, via IT Services’ Projects webpages.
Normal working days 0900-1730.
Normal working days 0900-1730.
n/a
All projects are subject to the standard CIS change control process.
Available in usual office hours, but subject to usual staff availability restrictions such as holidays and other absences and resource demands.
The lifecycle of a Project in terms of Project Management & Business Analysis will typically adhere to the following path:
Key phases in this process include:
All Projects and Business Analysis work are tracked and managed within IT Services’ Request Tracker system (known as RT).
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the service you are enquiring about is not described below, please get in touch.
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 17 October 2013