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Service catalogue

Our Service Catalogue is a list of services provided by IT Services to members of the University of Â鶹ӳ»­ and certain categories of visitors.

Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.

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Audio-Visual for Teaching and Learning

Service ID

19

Summary

This service provides a range of audio-visual equipment and support for teaching and learning events held within General Teaching Space lecture theatres and seminar rooms as identified on the University Room Bookings database:  

Permitted users

  1. Members of the Â鶹ӳ»­.
  2. Visiting academic speakers.
  3. Attendees of conferences and similar events being held at the University, where the use of General Teaching Space forms part of the event.

Gaining access

Access to the service requires an IT Services username and password. This is issued as part of  the enrolment/employment process.

Attendees of conferences and similar events who do not have full student enrolment may be issued with access details by conference organisers to enable them to make use of the facilities.

Hours of operation

Normal working days, dependent upon building opening hours.

Supported period

09:00-17:30 Mon-Friday normal working days.

Change control

Service provision reviewed annually.

ITS Responsibilities

  1. To maintain, clean, repair and upgrade GTS-installed audio-visual systems.
  2. To provide timely and effective first-line support/back-up in the event of equipment failure.
  3. To respond promptly to helpline/email enquiries.
  4. To ensure booked equipment and/or first-line assistance is provided at time specified.
  5. To provide up-to-date user instructions (wall-mounted and online).
  6. To offer AV equipment demonstrations and user-training as required.
  7. To  monitor service usage.

Service user responsibilities

  1. To consult AV instructions available locally and online: .
  2. To attend available IT Services equipment training sessions if appropriate.
  3. To give sufficient notice of technical presence requests.
  4. Not to tamper with AV equipment installations.
  5. To report GTS equipment faults promptly to IT Services, using web forms available:  or, if urgent, by ringing the dedicated AV helpline x8022.

Service dependencies

Service depends on #1 (Data Network); #2 (Managed Filestore); #4 (Windows Service).

Detailed service description

Provides and maintains a range of user-accessible, permanently-installed audio-visual equipment within General Teaching Space, including delivery of specified portable equipment to/from teaching rooms where required. The location and types of installed AV equipment are listed here:

 

Responds to requests (via a dedicated AV helpline x8022 and email) for scheduled and ad-hoc support in use of ITS-supplied audio-visual equipment and controls for teaching, learning and conference events on campus.

Carries out standard equipment checks, cleaning and maintenance routines at regular intervals.

Support is available online, in person, by telephone and email:

  • Online Help Desk (Knowledge Base): a set of frequently-asked questions and answers (FAQs) which users are advised to consult, together with other online information.
  • Assistance given in connecting user-owned devices to the audio-visual system, and in use of portable media to deliver presentations.
  • Provision of charged batteries for wireless microphones
  • The dedicated AV Helpline number (x8022) and up-to-date user instructions displayed in each teaching room.
  • Training sessions offered (scheduled and bespoke).
  • Advice provided to departments considering purchasing AV equipment

 

 

Links to ITS documentation

Software available on GTS PCs is described here:

 

 

Definitions

Normal working days
These are defined for all ITS services as Monday – Friday inclusive, but excluding Bank Holidays and University Minimum Service Days.
Scheduled Maintenance
IT username and password
These are the login credentials, issued by IT Services to registered students and current staff of the Â鶹ӳ»­, enabling access to email, workstations and other services requiring authentication.

New and changed services

Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.

If the service you are enquiring about is not described below, please get in touch.

User responsibilities

All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.

Updated on 17 October 2013